Privacy Policy

Introduction

Tyler J. Bigley DBA Tyler’s Tech Services (formerly Assure Computer Solutions) provides appointment-based computer repair, home technology help, small business IT, and practical automation and AI guidance in Temple, Belton, Killeen, Harker Heights, Salado, and surrounding Central Texas areas.

Customer information is used to respond to service requests, provide technology services, schedule appointments, communicate about repairs and projects, process payments, and operate the business. This policy describes what that means in practice.

Information we collect

Most information comes directly from you — through the website contact form, phone calls, text messages, email, or in person during service. Depending on the request, this may include:

Contact and scheduling details

• Name, phone number, and email address
• Address or service location, if you provide one
• City or general area
• Appointment details

Service and device details

• Service request details and what you need help with
• Device brand, model, and condition
• Photos or screenshots uploaded through forms or sent directly
• Technical troubleshooting notes from diagnostics and service

Communication and account records

• Messages, emails, calls, texts, and service notes
• Quote, invoice, and payment status
• Remote support session information

Website usage information

• Browser and device data, pages viewed, and similar analytics data collected automatically when you visit the website

How we use information

Customer information is used to:

• Respond to inquiries and service requests
• Schedule appointments
• Provide computer repair, home tech help, and business IT services
• Diagnose issues and research parts or solutions
• Prepare quotes and invoices
• Request approval for repairs, parts, or projects
• Provide status updates
• Coordinate pickup, drop-off, on-site visits, and remote support
• Process payments
• Maintain service history and handle warranty or follow-up issues
• Improve the website and services
• Comply with legal, tax, accounting, and business obligations

Text messaging and SMS consent

Tyler’s Tech Services uses text messaging only for service-related communication. We do not send marketing texts, bulk text newsletters, or promotional SMS campaigns.

If you provide your phone number and agree to text communication, service-related texts may include:

• Appointment scheduling and appointment confirmations
• Repair updates
• Quote or approval requests
• Pickup and drop-off coordination
• Invoice or payment reminders
• Remote support coordination
• Review requests after completed service

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out of text messages. Reply HELP for help. You can also contact [email protected] or call or text 254-613-1445.

Opting out of text messages does not stop necessary non-SMS communication about active service, invoices, legal matters, or account issues when needed. Those may still reach you by phone call or email.

How we share information

Tyler’s Tech Services does not sell, rent, or trade customer personal information.

Information may be shared only as needed with service providers that help operate the business, such as:

• Website hosting and WordPress tools, including the website contact form
• Email services
• Phone and text messaging providers, such as 3CX and Flowroute
• Invoicing systems
• Remote support tools
• Payment processors, such as Stripe and PayPal
• Analytics and security tools, such as Google Analytics, Google Search Console, and Cloudflare
• Legal, tax, accounting, or compliance help if needed

These providers are used to operate the business and provide the services you request.

To be clear: no mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are not shared with third parties.

Payments

Payments may be processed through Stripe and PayPal. Tyler’s Tech Services does not intentionally store full payment card numbers on this website or in the theme. Payment processors handle payment details under their own privacy policies and security standards.

Remote support

Remote support sessions run through the support portal at support.tylerstechservices.com and may involve temporary access to your device during a scheduled session.

While a session is active, Tyler may be able to view your screen and control the device to troubleshoot and fix the issue. Please close private files, windows, and anything you do not want visible before the session starts. You can end the session at any time.

Cookies, analytics, and website tools

This website may use cookies or similar tools for site functionality, security, analytics, spam prevention, and performance. That may include Google Analytics and Google Search Console for understanding how the website is used, and Cloudflare for security and performance.

You can use browser settings and consent controls to limit or clear cookies where available.

Photos, screenshots, and device information

You may upload or send photos or screenshots of devices, error messages, serial or model stickers, damage, or software messages. These are used to evaluate the request, research parts, diagnose the issue, provide quotes, and maintain service history.

Data retention

Tyler’s Tech Services keeps information as long as reasonably necessary for service history, warranty support, legal, tax, accounting, security, abandoned equipment, dispute, and business purposes.

Data security

No system is perfect, but Tyler’s Tech Services uses reasonable safeguards and limits access to customer information.

Your choices

• Contact us to update or correct your information.
• Request deletion of your information where legally and business-feasible.
• Opt out of text messages at any time by replying STOP.
• Reply HELP to a text message for help.
• Email [email protected] with any privacy question or request.

Children’s privacy

Services and this website are not directed to children under 13, and Tyler’s Tech Services does not knowingly collect personal information from children under 13.

Links to other websites

This website links to third-party sites and services, such as Google Maps, the Google business listing, the remote support portal, and payment pages. Those sites operate under their own privacy policies, and Tyler’s Tech Services is not responsible for their practices.

Updates to this policy

This policy may be updated from time to time as services, tools, or legal requirements change. Updates will be posted on this page with a new “Last updated” date.

Contact us

Questions about this policy or your information? Reach out any time.