Terms of Service

Introduction

By scheduling service, submitting a form, accepting a quote, dropping off equipment, using remote support, or allowing work to begin, you agree to these Terms of Service.

Tyler’s Tech Services (formerly Assure Computer Solutions) provides appointment-based computer repair, home technology help, small business IT, and practical automation and AI guidance in Temple, Belton, and surrounding Central Texas areas.

Appointment-based service

Tyler’s Tech Services works by appointment. Please schedule before dropping off a device, stopping by, or expecting on-site service. Availability is generally 10:00 AM - 7:00 PM by appointment.

Estimates, quotes, and approvals

Estimates are based on the information available at the time and may change if additional issues are found during diagnostics or repair.

Parts, hardware repairs, larger projects, or changes in scope require your approval before moving forward when practical.

Prices may change due to parts availability, shipping, supplier changes, or newly discovered issues.

Diagnostic deposit

A $75 diagnostic deposit applies to diagnostic work. The deposit is generally applied toward approved repairs or scheduled appointments.

If you decline the repair, cancel, do not proceed, or do not respond, the deposit may not be refunded. It covers the diagnostic time already spent on your device.

Payments

Payment is due when service is completed, unless otherwise agreed. Invoices may be sent through Invoice Ninja and paid through Stripe or PayPal.

Equipment may be held until payment is received, where allowed by law. You are responsible for approved parts, labor, and applicable charges.

Parts and customer-provided parts

Tyler’s Tech Services can source parts for your repair, or you may provide your own parts.

Customer-provided parts can save money, but they may delay the repair if shipping runs late or the part arrives incorrect, defective, incompatible, or at the wrong place.

• Customer-provided parts are not warrantied by Tyler’s Tech Services.
• Labor on customer-provided parts may still be charged even if the part turns out to be defective or incompatible.
• Tyler’s Tech Services is not responsible for manufacturer or seller issues with customer-provided parts.

Data backup and data loss

Tyler’s Tech Services makes reasonable efforts to avoid data loss and may back up customer data when appropriate, but data loss can still happen during diagnostics, repair, software work, drive failure, malware cleanup, operating system repair, upgrades, data transfer, or remote support.

Data recovery is best effort and is not guaranteed.

Repair risks and pre-existing conditions

Electronic devices can have hidden or pre-existing problems. Opening, testing, cleaning, updating, or repairing devices can reveal issues that were already present.

Tyler’s Tech Services is not responsible for pre-existing damage or failures, including:

• Failing hard drives or SSDs
• Liquid damage
• Cracked plastics, weak hinges, or damaged ports
• Battery swelling
• Motherboard failure
• Damage from prior repairs
• Malware or corrupted operating systems
• Customer-caused damage
• Power surge damage
• Manufacturer defects and age-related failure
• Unrelated issues discovered during service

Warranty

What the warranty does not cover

• Customer-caused damage, drops, liquid damage, power surge, misuse, or tampering
• New or unrelated issues, including failing unrelated components
• Malware reinfection
• Changes made by the customer or others after service
• Software updates or third-party changes
• Customer-provided parts and parts not supplied by Tyler’s Tech Services
• Normal wear and tear
• Manufacturer or supplier limitations
• Devices repaired against advice

Warranty remedy

At Tyler’s discretion, warranty service may include re-checking the issue, re-performing the affected work, repair, replacement, or a reasonable adjustment.

Remote support

By starting a remote support session, you authorize Tyler’s Tech Services to access, view, and control your device during that scheduled session. Please close private files and windows before the session begins. You may disconnect at any time.

Remote support is best effort and may not be suitable for hardware failures, internet issues, or severe system problems.

The Remote Support page explains what remote sessions cover and when a drop-off or on-site visit is the better option.

Customer responsibilities

You are responsible for:

• Providing accurate information about the device and the issue
• Backing up your data when possible
• Saving passwords and recovery keys
• Providing access credentials when needed
• Authorizing account or device access required for the work
• Reviewing quotes and approvals
• Picking up equipment in a timely manner
• Paying approved charges
• Not bringing illegal or stolen equipment or data

Abandoned equipment

Equipment left unclaimed for 60 days after notice, completion, invoice, or the last meaningful customer contact may be considered abandoned, to the extent allowed by applicable law.

Where permitted by law, Tyler’s Tech Services may:

• Charge storage fees
• Recycle or dispose of the equipment
• Sell or use the equipment to recover unpaid charges
• Wipe or remove data before disposal or resale when practical

Cancellations and missed appointments

Life happens — if you need to cancel or reschedule, please give notice as early as you can.

Repeated cancellations, missed appointments, or last-minute changes may require a deposit, rescheduling, or refusal of future appointments at Tyler’s discretion.

Third-party services and accounts

Tyler may help you with Microsoft, Google, Apple, routers, printers, websites, hosting, domain and DNS, email, payment processors, and other third-party systems. Those services are controlled by third parties, not by Tyler’s Tech Services.

Tyler’s Tech Services is not responsible for third-party outages, policy changes, account locks, pricing changes, lost passwords, or provider decisions.

AI, automation, and business technology guidance

For small business IT, automation, websites, or AI guidance, the advice provided is practical technical guidance — not legal, financial, tax, medical, or professional compliance advice.

You remain responsible for your business decisions, compliance obligations, data accuracy, and how tools are used.

Limitation of liability

To the fullest extent allowed by law, Tyler’s Tech Services is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost business, lost data, lost use, or costs of substitute equipment or services.

Where liability cannot be excluded, liability is limited to the amount paid for the specific service giving rise to the claim, to the extent allowed by law.

Texas law and venue

These Terms are governed by the laws of the State of Texas. To the extent allowed by law, disputes will be handled in the courts serving Bell County, Texas.

Changes to these terms

These Terms may be updated from time to time. Updated terms will be posted on this page with a new “Last updated” date.

Contact

Questions about these Terms? Reach out any time.